Froedtert & the Medical College of Wisconsin West Bend Health Center Primary Care Clinic has achieved level 3 (the highest) recognition for their Patient-Centered Medical Home from the National Committee for Quality Assurance (NCQA).
The three-year designation recognizes programs that use evidence-based, patient-centered processes to address a patient's entire range of health care needs, emphasizing care coordination, disease prevention and early detection.
In a patient-centered medical home, patients take an active role in their care. Communication between patients and the care team is a key element. Other aspects include education, self-management, goal-setting, prevention and the use of evidence-based guidelines for the care of chronic conditions.
To qualify as a Level 3 NCQA medical home, a program must meet several key requirements, including:
• Written standards for patient access and enhanced communications
• Appropriate use of charting tools to track patients and organize clinical information
• Responsive care management techniques with an emphasis on preventive care
• Adoption to patients' cultural and linguistic needs
• Use of information technology for prescriptions and care management
• Use of evidence-based guidelines to treat chronic conditions
• Systematic tracking of referrals and test results
• Measurement and reporting of clinical and service performance
West Bend Health Center Primary Care Clinic is located at 1700 W. Paradise Drive, West Bend.